Shipping policy
Shipping Information
We know you’re excited to receive your new piece — and we’re just as excited to send it your way!
We offer FREE standard shipping on all orders.
All orders are carefully packed and typically shipped from our warehouse within 1–5 business days. Once your order is on its way, you’ll receive a shipping confirmation email with a tracking link so you can follow its journey.
Estimated Delivery Times
- United States: 6–10 business days
- United Kingdom: 6–12 business days
- Australia: 7–14 business days
- Canada: 7–14 business days
- Europe: 7–15 business days
- Rest of the World: 10–15 business days
Please note that these are estimated delivery times. Shipping may occasionally take longer due to customs processing, local carrier delays, holidays, severe weather, or periods of high order volume.
If you’re ordering for a special occasion, we recommend allowing some additional time for delivery.
Tracking Your Order
As soon as your order ships, we’ll send you a tracking link by email. You can also track your order here.
Please allow a little time for the carrier to activate and update the tracking information after your package has been dispatched.
If your tracking hasn’t updated for several days or something doesn’t look right, please contact us at info@voisson.com and our team will be happy to help.
Shipping Address
Please double-check your shipping address before completing your purchase.
Customers are responsible for providing a complete and accurate delivery address. Voisson cannot be held responsible for packages delivered to an incorrectly entered address or packages left with a neighbor, reception area, parcel locker, or designated safe location at the customer’s or carrier’s instruction.
If you notice an error in your address after placing your order, contact us as soon as possible. We’ll do our best to help before the order is dispatched.
Returns & Exchanges
We want you to love your Voisson pieces.
If something isn’t quite right, you can request a return or exchange within 30 days of delivery, provided the item is unworn, unused, and returned in its original packaging.
Start your quick and easy return or exchange here, or email us at info@voisson.com if you have any questions or experience any issues.
Our online Returns & Exchanges portal will guide you through the process step by step.
United States Returns
Customers returning an eligible order from within the United States can begin their return through our online Returns & Exchanges portal.
Once your return request is approved, follow the instructions provided in the portal to prepare and send your package back to us.
International Returns
For returns being sent from outside the United States, customers are responsible for purchasing a return shipping label from a carrier of their choice.
We strongly recommend using a tracked shipping service and keeping your tracking number and shipping receipt until your return has been fully processed.
Please include your order number or return authorization information inside the package whenever possible so we can identify and process your return quickly.
Customers are responsible for any customs charges, duties, taxes, or other fees associated with sending an international return.
Voisson cannot issue a refund for a return package that is lost in transit and cannot be confirmed as delivered to our return location.
Exchanges
If you’d prefer another size, color, or item, you can request an exchange through our Returns & Exchanges portal within 30 days of receiving your order.
Returned items must be unworn, unused, and in their original packaging.
Available exchange options may vary depending on product availability.
Refunds
Once your return arrives at our return location, our team will inspect and process it.
Approved refunds will be issued to your original payment method.
Please allow approximately 5–7 business days after your return has been received and processed for the refund to be issued. Depending on your bank or payment provider, it may take a few additional business days for the funds to appear in your account.
We’ll keep you updated on the status of your return throughout the process.
Original shipping charges, customs duties, taxes, and other delivery-related fees are non-refundable unless required by applicable law.
Damaged, Faulty or Incorrect Items
Something not right? Let’s fix it.
If your item arrives damaged, faulty, or you receive the wrong item, please contact our support team within 30 days of delivery at info@voisson.com.
Please include:
- Your order number
- A short description of the issue
- Clear photos showing the item and the problem
Our customer care team will review the issue and help arrange the appropriate solution.
Need Help?
Our customer care team is always happy to assist.
For questions about shipping, tracking, returns, exchanges, or refunds, contact us at:
For the fastest return or exchange experience, please use our:
We’re here to make things right.