What types of jewelry do you offer?

Your Questions, Answered

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What types of jewelry do you offer?

We offer a wide range of jewelry including necklaces, bracelets, earrings, and rings. Our collection features both classic and contemporary designs, crafted from high-quality materials including gold, silver, and precious gemstones.

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How can I find the right size for my jewelry?

Size guides are available on each product page. For rings, we recommend using our ring size chart to find your perfect fit. For bracelets and necklaces, please refer to the length specifications provided in the product descriptions.

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Do you offer customization options for your jewelry?

No. Unfortunately, we do not offer customization options at the moment. 

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How can I place an order?

Placing an order is easy:

  • Browse our collection and select the product(s) you wish to purchase.
  • Add the selected items to your cart.
  • Proceed to checkout and fill in your shipping details.
  • Complete your payment.
  • You will receive an order confirmation via email.
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What payment methods do you accept?

We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options. All transactions are encrypted for your safety.

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Do you offer international shipping?

Yes, we offer free international shipping on all orders. Shipping times vary depending on your location. Please visit our shipping information page for more details.

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How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track your order's progress online.

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What is your return policy?

We accept eligible returns within 30 days of delivery for items in new and unused condition. For U.S. returns, we provide a prepaid return label and a flat $6.95 return shipping fee is deducted from your refund.

Exchanges and approved returns for damaged, defective, or incorrect items are not subject to this fee.

For international returns, customers are responsible for return shipping costs on standard returns; eligible return shipping costs are reimbursed as store credit only for approved exchanges and approved damaged or incorrect-item claims.

You can start your return here.

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How can I contact customer service?

If you have any questions or need assistance, please contact our customer service team via email at info@voisson.com or via chat. Our team is here to help.

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Are there any care instructions for the jewelry?

Yes, to ensure your jewelry maintains its beauty and integrity, please follow our care instructions provided on our website. This includes advice on cleaning, storing, and handling your jewelry.

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How long is the warranty on your products?

We offer a 6-month limited warranty on all our products. This covers any manufacturing defects in materials or workmanship under normal use during the warranty period. If you experience any issues, please contact us — we're here to help!